GM
Gift M

1 reviews | Active since Dec 2019

15 Feb 2020, 10:45

Frustrated

Hi, I bought a galaxy A70 from a telkom store in carnival within 3 months of owning the device, the device started overheating, took it in for repairs came back with the same problem, since then the phone has been to the repair center for 4times with the same problem, the phone is still over heating, themba the consult from Samsung says Samsung can't do anything with the device furthermore I ran out of airtime while speaking to themba mind you he has all my details but never bothered to call back. Maybe the phone must explode 1st so that Samsung can see that their device is faulty. I was also charged 3k for the last repairs. Job number for the previous repairs 294144,291482,288382,274613 current job number 296522

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Replies (1)
Samsung South Africa
Samsung South Africa's reply15 Feb 2020, 14:03
Official
 
Good day Gift M,
 
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
  
A senior customer service executive will contact you with further advice on this matter. 
 
Regards,
SamsungSA:
^NP