Frustrated customer

I bought a Samsung top loader washing machine at game 3 months ago ever since I bought the unit it has given me nothing but grief as it was not working properly, I went to Game to report the matter, they then contacted Samsung but instead of helping me they have been sending me from pillar to post, their consultants are rude,their customer service is really poor the technicians that Samsung outsources are no different they really don't respect their customers, and sadly 3 months later my issue is still not resolved ,I'm sitting with a washing machine that doesn't serve the purpose that I bought it for. 😢 I'm very disappointed with Samsung as I had so much trust and belief in their brand 😪