JA
Jason A
1 reviews | Active since Dec 2023
15 Oct 2024, 16:23
Frustrated beyond belief
Extremely disappointed that it takes more than 2 weeks to furnish a quotation to have a Samsung fridge repaired. Come on Samsung! Up your game
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
15 Oct 2024, 16:29Good day Jason
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Samsung South Africa's reply15 Oct 2024, 16:29
Official
Good day Jason
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
JA
Jason A's updateReviewer Update
16 Oct 2024, 10:32Thank you, Samsung South Africa, for attending to my complaint and resolving it in about 17 hours. Vaughn from Samsung Head Office provided a very professional service. Faith restored in Samsung
JA
Jason A's update16 Oct 2024, 10:32
Reviewer Update
Thank you, Samsung South Africa, for attending to my complaint and resolving it in about 17 hours. Vaughn from Samsung Head Office provided a very professional service. Faith restored in Samsung
Samsung South Africa's replyOfficial
16 Oct 2024, 13:25We sincerely appreciate your feedback.^NM
Samsung South Africa's reply16 Oct 2024, 13:25
Official
We sincerely appreciate your feedback.^NM