Frustrated and angry

I bought a Samsung Galaxy fit watch in December 2020 and till date i have never used the watch even once, i was struggling with the settings to link the watch to my phone, i then decided to go to Samsung store in Eastgate to assist connecting the watch to the phone, the technicians struggled also, i left the store disappointed, i kept on trying to connect the watch but i still couldn't, i went the second time to Eastgate which they tried their best but still the watch could not connect even when they tried connecting it with their phones, i was advised to take the watch to electronics store where they can assist with the watch, am very frustrated and very unhappy.

Now am going to spend another money to take the watch to some store to assist with the watch which Samsung failed to do. the sad part is i was told i cannot return the watch even though its not working, the R2,400 i used to buy that watch is gone down the drain