Frustrated

Went to Samsung Constantia for the 4th time concerning my S4. This time it was my fault as i cracked my screen. Was told to fill out a form and wait for a consultant. After over an hour of waiting, i was told that the device was out of warrantee (2 months) so i cannot get my screen replaced. I have had endless problems with this device due to the software and battery. As stated before, this was my 4th visit. I do own a Samsung laptop, hard drive, tablet and a Galaxy Note 4. Being a loyal supporter OF YOUR BRAND, you guys seriously cannot assist me with this???? Esp after the device has been there due to factory faults?