Frustrated
<p>I traded an apple watch for a Samsung S2. Worst decision ever! It does not read S health properly and training for 2 Oceans I need something that works. Took it in no problem. Did not need proof of payment. It was fine. Got it back, it still doesn't work! Got told to take it to SSS which I did on Monday morning. Now they need proof of payment etc which I sent! I get told WEDNESDAY morning. After me asking if they had received it they did not but shows clearly on my side that they have. I am going to the consumer protection as this is a joke! It was not cheap for something I can't use while training for a big marathon! I need my money back so I can switch everything back to Apple that works! As I cannot keep taking it in, have people waste my time and be without a watch! </p>
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Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***
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Regards,
Samsung Team.
This is to acknowledge the receipt of your complaint.
Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***
A senior customer service execute will contact you with further discussions on this matter.
Regards,
Samsung Team.
