1 reviews | Active since Oct 2009
Frustrated!
<p>Good day</p> <p>I got a Samsung smart tv (40" -UA40J5300) about 3 weeks ago, I got the tv through an mtn upgrade. I don't have an HD decoder but I am having an issue with my picture quality, I phoned the call centre twice and it is honestly so frustrating to spend so much on airtime to call them but my issue wasn't resolved. All I was asked to do was reset my tv and that cost me R60 in airtime!! It did not fix the problem, when people nod or shake their head it looks like their skin is moving around on their face, I have switched off digital clean view, MPEG noise filter, film mode and led clear motion but it does not fix the picture quality. I have even experienced the picture suddenly going in slow motion for a second or two. Can someone please assist me with this without me spending hundreds of Rand's on airtime for the call centre to tell me to reset my tv!! I am really very disappointed with this tv!! </p>
Hi Melanie
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ********** 192.
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
Hi Melanie
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ********** 192.
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
We thank you once again for voicing your concerns through to Samsung Head office. Our Senior service executive has been in contact with you to advise accordingly.
Kind Regards
Samsung South Africa
We thank you once again for voicing your concerns through to Samsung Head office. Our Senior service executive has been in contact with you to advise accordingly.
Kind Regards
Samsung South Africa
Thank you for contacting me and trying to resolve my issue. I must say that although the service I received this time was a lot better I was very disappointed to find out that Samsung will only send out a Technician to my house if my tv is 42" or bigger! I was told that someone may come out but I would have to pay for it!! Wow, I must say that it's the most ridiculous thing I have ever heard and completely bias... All because my tv is smaller that 42"!! So to be honest, my issue wasn't resolved, I was told to take my tv to be checked out in Germiston... That won't be happening because I cannot get there. I am terribly disappointed in Samsung!!! Shocked to say the least.
Thank you for contacting me and trying to resolve my issue. I must say that although the service I received this time was a lot better I was very disappointed to find out that Samsung will only send out a Technician to my house if my tv is 42" or bigger! I was told that someone may come out but I would have to pay for it!! Wow, I must say that it's the most ridiculous thing I have ever heard and completely bias... All because my tv is smaller that 42"!! So to be honest, my issue wasn't resolved, I was told to take my tv to be checked out in Germiston... That won't be happening because I cannot get there. I am terribly disappointed in Samsung!!! Shocked to say the least.