Fridge warranty

Goodday. I suffer actually now for 1 month with samsung to come back to me regarding my warranty on my fridge. That is so unfair to a client to get service like this. I suffer for one month without a fridge I put my meat and other cold stuff in my neighbor's fridge, and I must pay a feenfor keeping my stuff in their own fridge, I didn't no that samsung is so terrible, every single day I make more then 3 calls to get service of them, but nobody get a resolve on my request, I will never ever doing again service with samsung cause off the way they treating me with this case.