TM
Thobile M
1 reviews | Active since Jan 2024
02 Feb 2024, 03:11
Freezer not cooling
Poor customer service ,not receiving any response from Tholinhlanhla - Case manager.My issue with my Samsung French Freezer door that is not cooling after 2 years has still not been resolved,this is my second month now.
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Replies (2)
Samsung South Africa's replyOfficial
02 Feb 2024, 08:01 Good day Thobile, Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. We have noted your concerns and we are currently investigating the matter further. Your complaint has been assigned to our escalations department and we will be in contact with you. Kind Regards, SamsungZA :^KK
Samsung South Africa's reply02 Feb 2024, 08:01
Official
Good day Thobile, Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. We have noted your concerns and we are currently investigating the matter further. Your complaint has been assigned to our escalations department and we will be in contact with you. Kind Regards, SamsungZA :^KK
Samsung South Africa's replyOfficial
02 Feb 2024, 11:27Thank you for posting your comment Your concerns have been duly noted We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding. Kind Regards, SamsungZA KK
Thank you for your patience and understanding. Kind Regards, SamsungZA KK
Samsung South Africa's reply02 Feb 2024, 11:27
Official
Thank you for posting your comment Your concerns have been duly noted We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding. Kind Regards, SamsungZA KK
Thank you for your patience and understanding. Kind Regards, SamsungZA KK