JVdB
Jacques Van den Berg
1 reviews | Active since Jul 2020
25 May 2021, 12:56
FREE TV DEAL WHEN UPGRADING TO NOTE 20 - STAY AWAY!!!!!
My wife and I have been using Samsung Note's since the Note 3. When both of us upgraded in November 2021 - The Samsung Rep was on sit at Vodacom promising us each a Free TV. We did all documentation and also received a ref number and said delivery will be round February 2021. It's almost June and still nothing.
We followed up and been made so many promises by Samsung that is shocking.
I will never buy anything Samsung again.
VERY DISAPOINTED!!!!
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Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
25 May 2021, 12:57Good day Jacques,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply25 May 2021, 12:57
Official
Good day Jacques,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
JVdB
Jacques Van den Berg's updateReviewer Update
25 May 2021, 13:00Another escalation - hope this one means something.
JVdB
Jacques Van den Berg's update25 May 2021, 13:00
Reviewer Update
Another escalation - hope this one means something.
JVdB
Jacques Van den Berg's updateReviewer Update
25 May 2021, 16:26What number do i call to follow up on this escalation?
JVdB
Jacques Van den Berg's update25 May 2021, 16:26
Reviewer Update
What number do i call to follow up on this escalation?