JC
Jennifer C
1 reviews | Active since Jun 2020
25 Mar 2022, 21:38
Free Tab A7 falsely advertised
I bought my Samsung S21 fe from MTN during the promo running through March which was supposed to include a Tab A7 tablet but it looks like false advertising. When I chatted to a Samsung agent on the members app the person sent me a similar promotion which was supposed to end at end of February I told her it was not the same one as mine was running from1 March to 31 March. I sent an email complaint as I am extremely disappointed in Samsung. Please look into this issue and provide me with my tablet A7 that I signed up for and if I do not get the desired response I will take the matter further.
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Replies (4)0
Replies (4)JC
Jennifer C's updateReviewer Update
25 Mar 2022, 21:45What a terribly run marketing campaign, supposed to draw customers but probably losing in the process, I see so many complaints about the same issue making me have little hope in getting this matter resolved.
JC
Jennifer C's update25 Mar 2022, 21:45
Reviewer Update
What a terribly run marketing campaign, supposed to draw customers but probably losing in the process, I see so many complaints about the same issue making me have little hope in getting this matter resolved.
Samsung South Africa's replyOfficial
26 Mar 2022, 08:29 Good morning, Jennifer,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
Samsung South Africa's reply26 Mar 2022, 08:29
Official
Good morning, Jennifer,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
JC
Jennifer C's updateReviewer Update
26 Mar 2022, 13:56Hi Samsung, thank you for the feedback. The promotional offer I took was including a Samsung Galaxy Tab A7 and not a Samsung Galaxy Tab A7 lite please ensure that I do receive the correct one. On estimate how long will it take before I will receive it?
JC
Jennifer C's update26 Mar 2022, 13:56
Reviewer Update
Hi Samsung, thank you for the feedback. The promotional offer I took was including a Samsung Galaxy Tab A7 and not a Samsung Galaxy Tab A7 lite please ensure that I do receive the correct one. On estimate how long will it take before I will receive it?
JC
Jennifer C's updateReviewer Update
27 Mar 2022, 08:50Hi Samsung, since I only have a limited time to claim my free tablet where can I do that seeing as it doesn't show under my benefits on Samsung members app?
JC
Jennifer C's update27 Mar 2022, 08:50
Reviewer Update
Hi Samsung, since I only have a limited time to claim my free tablet where can I do that seeing as it doesn't show under my benefits on Samsung members app?