Free Samsung Buds+ ****

My wife upgraded her MTN contract to a Samsung A71. There was a promo in Sep if you upgrade online to a Samsung A71 you will receive a free pair of Samsung bud+ free with the order. She upgraded online on the 27 Sep and the contract was finalized on the 30th Sep still within the validity period and also invoiced on the 30 Sep. The phone was still upgraded before the promo ended. You should not take into account when the phone was delivered but when the contract was finalized. I called MTN as no buds came with the phone.

They asked me to contact Samsung. Nowhere in your promo did it say to contact Samsung. This is false advertising and also and infringement of the consumer protection act. I will be reporting this.

Secondly when I spoke to the representative at Samsung he told me the promo was finished but he would escalate with ref *** and this was done on the 7th Oct. I followed up on email on the 9th Oct and still no reply to date.

This is absolutely unacceptable customer service, and secondly wasting my wifes time upgrading online and waiting over a week to get a phone when my wife could of gone to a store to upgrade and recievebthe phone on the same day.

She is still eligible for this deal and should still be compensated for this.

Can someone please contact me.

Thank you,