WP
Willem P
1 reviews | Active since Feb 2014
06 Jun 2021, 20:53
Free Gifts not free.
Bought the new Samsung Galaxy S21 Ultra on the 27th of February. Registered on the same day via the Members app. After more than 3 months, 14 phone calls and 4 online interactions, I still don't have my "free gifts". I only have excuses due to a "backlog in the system". I was told numerous times to be patient.
The funny thing is, we got a second S21 Ultra in the family a week later, of which the buds and tag arrived 2 weeks after purchase.
After all the money and time spent on phone calls and following up, these gifts are definitely not free anymore.
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Replies (1)
Samsung South Africa's replyOfficial
07 Jun 2021, 09:10Good morning Willem,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply07 Jun 2021, 09:10
Official
Good morning Willem,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM