FR
Ferdi R
1 reviews | Active since May 2021
22 May 2021, 23:43
Free gifts not delivered as promised
After upgrading to the Samsung S21 Ultra in February, i am still waiting for the delivery of the free earbuds and tag that was advertised with the phone, every time i call or talk online with an consultant they say they are escalating my order. But nothing is happening.
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Samsung South Africa's replyOfficial
23 May 2021, 21:39Good Evening Ferdi,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's reply23 May 2021, 21:39
Official
Good Evening Ferdi,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS