RM
Rosalia M

1 reviews | Active since Mar 2009

08 Jan 2016, 12:34

Free flight promised never received

I bought a Samsung Fridge and a Samsung Convection Microwave (total of OVER R12,000!) in December from Hirsch's in Fourways. The fridge came with an offer of a free flight. I followed the instructions to SMS the fridge code and followed the entire process online in order to redeem the free flight, well before the deadline date of 31 December 2015.<br> <br> Sadly, not only was the wrong fridge delivered (now rectified), BUT I also never received the promised communication regarding the free flight.<br> <br> I am now left with a feeling of distrust for Samsung, and would recommend that people think twice before buying from them based on a gimmick which turns out to be false advertising.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply08 Jan 2016, 13:47
Official
Hello zaamel,

We have noted your concern, thank you for bringing this matter to our attention.

We have referred this matter to our Voice of customer division who will be in contact with you in this regard.

Our sincere apologies for any inconvenience you may have experienced.

Regards

Samsung Service Team