NV
Natasha V
1 reviews | Active since Jun 2019
18 Oct 2020, 20:15
Free buds with upgrade - untrue!
Registered for Samsung buds on 10 Aug after my Samsung A31 upgrade, did not receive it. More than 2 months later. Several phone calls to Customer Services and e-mails to various departments with NO RESPONSE and no assistance. Shocking customer service. How I regret getting a Samsung!!!! Back to Apple with my next upgrade. I now understand why Apple is more expensive. They are in another class. I am so disappointed.
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Replies (2)
Samsung South Africa's replyOfficial
19 Oct 2020, 09:18 Hi Natasha
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA
LZ
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA
LZ
Samsung South Africa's reply19 Oct 2020, 09:18
Official
Hi Natasha
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA
LZ
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA
LZ
NV
Natasha V's updateReviewer Update
28 Oct 2020, 06:06My hope flickered up. But despite the response no one has been in contact with me.
NV
Natasha V's update28 Oct 2020, 06:06
Reviewer Update
My hope flickered up. But despite the response no one has been in contact with me.