AK
Antonie K
1 reviews | Active since Jul 2010
19 Oct 2020, 11:49
Free buds with upgrade???????
Registered for Samsung buds in the beginning of June after my Samsung upgrade, did not receive it. Several phone calls to Customer Services with NO RESPONSE and no assistance. Call escalated four times already and NO RESPONSE. Nearly five months later after calling Customer Service weekly and still nothing, not even a single call back. Shocking customer service.
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Replies (2)
Samsung South Africa's replyOfficial
19 Oct 2020, 11:54 Hi Antonie
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA
LZ
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA
LZ
Samsung South Africa's reply19 Oct 2020, 11:54
Official
Hi Antonie
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA
LZ
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA
LZ
AK
Antonie K's updateReviewer Update
22 Oct 2020, 15:02finely received my buds. more than 4 months later and no one has contacted me.
thanks great buds+.
thanks great buds+.
AK
Antonie K's update22 Oct 2020, 15:02
Reviewer Update
finely received my buds. more than 4 months later and no one has contacted me.
thanks great buds+.
thanks great buds+.