HC
Howard C
1 reviews | Active since May 2019
07 Jun 2021, 15:59
Free Buds. Sales ****.
My dad bought a Samsung S21 the 31st of January. Now in June, 6 months later and no free buds. We phoned 6 times now and everytime they escalate it and nothing happens. Everytime we phone they say we will go on to a VIP list and that we would recieve the buds in 14 days.
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Samsung South Africa's replyOfficial
07 Jun 2021, 16:00Good day Howard,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply07 Jun 2021, 16:00
Official
Good day Howard,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM