SC
Shezaad C
1 reviews | Active since Jul 2017
14 Apr 2021, 15:16
Free buds and Smart tag... if you ever get it!
So when the s21 series was launched samsung had a promo where the galaxy buds live/pro and the tag can be claimed. i claimed my buds pro and tag (with the s21 ultra purchase) on the 5th of March 2021. to date i have not received my products. follow ups were made via the live chat on 29 March 2021, 6 April 2021 & 14 April 2021, however the consultants provide the same response on each follow up... yes my claim was approved on the 8th of March. however due to a backlog my items will be dispatches and the courier has a 2 week turnaround time. but its the same response on each follow up. meaning me products were not dispatched as yet and no further clarity can be provided.
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Replies (2)
Samsung South Africa's replyOfficial
14 Apr 2021, 15:17Good day Shezaad,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply14 Apr 2021, 15:17
Official
Good day Shezaad,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
SC
Shezaad C's updateReviewer Update
17 Jul 2021, 10:04So my query was escalated to Tiffany on the 20th April 2021 from the e-store with the following reference number: ***. After discussion she assured me my products will be dispatched. But to no surprise the same excuse was given when I followed up on 11 June 2021. 'No stock and the backlog excuse'. However urgent dispatch will be done. But yet again. Thay did not happen. Such service is pathetic and it's ****************!
SC
Shezaad C's update17 Jul 2021, 10:04
Reviewer Update
So my query was escalated to Tiffany on the 20th April 2021 from the e-store with the following reference number: ***. After discussion she assured me my products will be dispatched. But to no surprise the same excuse was given when I followed up on 11 June 2021. 'No stock and the backlog excuse'. However urgent dispatch will be done. But yet again. Thay did not happen. Such service is pathetic and it's ****************!