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sonjawelgemoed S
1 reviews | Active since Sept 2016
04 May 2023, 14:23
Free buds ****?
I bought a Samsung S23 Ultra and Watch 5 Pro and have been trying since the 6th of April to redeem my free buds. I contacted Samsung on FB and was told to send an email to *** which I did on the 19th of April. They then rep**** and said someone will contact me. To date no one has contacted me and my requests for feedback is being ignored.
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Replies (2)
Samsung South Africa's replyOfficial
04 May 2023, 14:24Good day Sonja
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply04 May 2023, 14:24
Official
Good day Sonja
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's replyOfficial
05 May 2023, 09:21The issue has been escalated to the relevant department, we will inform you once it has been resolved, please wait for feedback.^NM
Samsung South Africa's reply05 May 2023, 09:21
Official
The issue has been escalated to the relevant department, we will inform you once it has been resolved, please wait for feedback.^NM