********** Rewards programme by Samsung

My most recent experience with Samsung's promotions is reminiscent of my experience with them in 2018. I bought a fridge, a washing machine and a TV, and ad a result, should have received three gifts on ther buy and get promotion. Instead, i received a bunch of inconceivable excuses as to why they could not honor the agreement. I was first told that because my wife's name appears on the delivery note, my claim was invalid. This, despite that my wife and I live together, which I proved. After jumping through several good and providing the documents they kept asking for, they just went silent. They were not returning emails and no longer answering calls, up until the time available to claim had elapsed.

This time, I have bought a Galaxy S21 Ultra and I qualify to receive Galaxy Buds and a smart tag. I submitted my claim on the 24th of February and have received absolutely no feedback from Samsung. The rewards programme is apparently run by a third party, and so calling Samsung always proves futile. I think Samsung intentionally distance themselves from this deceit.

When I commented on the Samsung Members page, someone promised to give feedback but never did. It was alarming to see the number of people in the same predicament as me. It is unfortunate that I am experiencing this from a brand I have lived and been loyal to for nearly two decades.