********** rewards programe (Buy and Get)

I have bought an Samsung Fridge in December 2018, I registered and sent an SMS to their buy and get sms line on the 31st Dec where I had to wait for 48hrs so as to allow for registration to their Samsung Rewards Buy and Get. On the 2nd Jan, I have not yet recived the sms and I called in to explain the situation, to my surprise, the lady that answered the call told me that I am not allegeble to get the rewards as it has closed on the 31st.

I then told her that I sent the SMS and I have proof os this, she then told me that if I used a contract cellphone then I will not get this as I needed to pay for the SMS even though I have sent the SMS. (I pay for my Calls, SMS and data)

She then wanted to divert the attention from them and started to blame the sales consultant or the store that I bought the fridge from. Unfortunatley it was an on line purchase and no human interaction was involved.

Long story short, sent through the screen shots and 16 dys later, no word from them, I called again today and I was advised that they do not have a turnaround time and they can not say by when or even if this matter will even be resolved.

I am shocked at the rate where individuals are ********** and prommised rewards but they know that they will not get them...