********** promotion MTN/samsung/mondo

reference number (***Q3EF)

I ungraded my contract with Mtn/Samsung/Mondo with a deal where I was informed that I was one of the first 250 customers to recieve a tab8 with my Samsung S22 Ultra. I redeemed my Tablet through samsung (reference number ***Q3EF) which was successful and meant to be delivered within 7 - 14 working days. I queried the delivery when it never arrived. I phoned samsung and they informed me that it was a mistake and I was not one of the first 250 customers. I was advised to contact Mtn who told me to take it up with the promotions company Mondo. I've called many times and finally they have informed me that my claim is valid but they are not willing to honour the deal and give me that tablet.Ref Number: 1K4ANST This is ******* and I will be opening a case of ***** if I do not recieve what I was promised. I upgraded based on the fact that I will be awarded a Tablet and I will not settle for any other compromise. Deborah