PD
Paseka D
1 reviews | Active since Jan 2012
20 Oct 2020, 10:34
********** and no accountability
Hi, I am so disappointed in the way Samsung do their business, they have service centres all over south africa but they take no accountability of their poor decision taking, one of their service centre closed and liquidated while my tablet was still in their position and they telling me is there is nothing they can do from their side and i should call the company and recover my tablet. No where in the paper it was noted that this is not Samsung and the just acting as Samsung, they are okay that the customer lost his product. I took my tablet to Samsung can i have my tablet back please as it was so i can dispose it myself.
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Replies (2)
Samsung South Africa's replyOfficial
20 Oct 2020, 11:00 Hi Paseka
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA
LZ
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA
LZ
Samsung South Africa's reply20 Oct 2020, 11:00
Official
Hi Paseka
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA
LZ
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA
LZ
PD
Hi, I am so disappointed in the way Samsung do their business, they have service centres all over south africa but they take no accountability of their poor decision taking, one of their service centre closed and liquidated while my tablet was still in their position and they telling me is there is nothing they can do from their side and i should call the company and recover my tablet. No where in the paper it was noted that this is not Samsung and the just acting as Samsung, they are okay that the customer lost his product. I took my tablet to Samsung can i have my tablet back please as it was so i can dispose it myself.
Paseka D's updateReviewer Update
20 Oct 2020, 16:38Hi, I am so disappointed in the way Samsung do their business, they have service centres all over south africa but they take no accountability of their poor decision taking, one of their service centre closed and liquidated while my tablet was still in their position and they telling me is there is nothing they can do from their side and i should call the company and recover my tablet. No where in the paper it was noted that this is not Samsung and the just acting as Samsung, they are okay that the customer lost his product. I took my tablet to Samsung can i have my tablet back please as it was so i can dispose it myself.
PD
Paseka D's update20 Oct 2020, 16:38
Reviewer Update
Hi, I am so disappointed in the way Samsung do their business, they have service centres all over south africa but they take no accountability of their poor decision taking, one of their service centre closed and liquidated while my tablet was still in their position and they telling me is there is nothing they can do from their side and i should call the company and recover my tablet. No where in the paper it was noted that this is not Samsung and the just acting as Samsung, they are okay that the customer lost his product. I took my tablet to Samsung can i have my tablet back please as it was so i can dispose it myself.