SH
Sarah H
1 reviews | Active since Oct 2021
15 Oct 2021, 23:40
***** regarding samsung care
I booked my phone in for repairs using my SAMSUNG CARE PLUS package. I have NEVER used the policy before yet some fault on Samsung system stated that I have used the policy twice. I telephonically consulted the insurance company which does SAMSUNG CARE while I was in the store and both myself and the assistant were told that the policy is active. The assistant convinced me to book the phone in out of warranty and told me that this problem with the Samsung "system" would be solved! Only for me to receive a bill.
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Replies (4)
Samsung South Africa's replyOfficial
16 Oct 2021, 09:04 Good morning Sarah,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Samsung South Africa's reply16 Oct 2021, 09:04
Official
Good morning Sarah,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
SH
Sarah H's updateReviewer Update
18 Oct 2021, 16:28No one has contacted me after my phone calls to both Samsung and IUA this morning. IUA claims to have redirected this to your offices and they claimed that someone would contact me shortly (this was after 12 pm today). No contact has been made via email or telephonically.
SH
Sarah H's update18 Oct 2021, 16:28
Reviewer Update
No one has contacted me after my phone calls to both Samsung and IUA this morning. IUA claims to have redirected this to your offices and they claimed that someone would contact me shortly (this was after 12 pm today). No contact has been made via email or telephonically.
SH
Sarah H's updateReviewer Update
19 Oct 2021, 13:21Today I got a call saying the problem is with Samsung the wedge, Morning side and I should leave Samsung south Africa out of it. The problem is that the wedge said it's samsung global system so basically you are taking your customers for fools and pointing fingers instead of just fixing the problem! Utterly disgusting and unacceptable. I'm basically being de*****ed of my money
SH
Sarah H's update19 Oct 2021, 13:21
Reviewer Update
Today I got a call saying the problem is with Samsung the wedge, Morning side and I should leave Samsung south Africa out of it. The problem is that the wedge said it's samsung global system so basically you are taking your customers for fools and pointing fingers instead of just fixing the problem! Utterly disgusting and unacceptable. I'm basically being de*****ed of my money
Samsung South Africa's replyOfficial
19 Oct 2021, 13:34Your query has been escalated, please wait for feedback. We will inform you once it has been resolved .^nm
Samsung South Africa's reply19 Oct 2021, 13:34
Official
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved .^nm