***** BY SAMSUNG- REFUSAL TO REFUND ACCOUNT THAT PAID FOR THEIR DEFECTIVE MACHINE & INSTEAD INSISTING ON PAYING A PERSON ACCOUNT!!!! ON

Our business purchased a Samsung dryer; Model # DV80H4000CS/FA from Makro. Three months after we purchased the machine it stopped working. Samsung replaced the defective unit with another machine of the same model number . 2 months later, that too stopped working. When the Samsung Technician came to fix the machine, he advised that Samsung is aware of the fact that this model number is defective because of a design issue with the cylinder; yet they continue to sell it!! Since May 2019, we have not had a working dryer. Samsung has refused to refund our business account which paid for the machine by erroneously stating that their company guideline is to only refund a personal account!!!! THIS IS *****! Samsung does not want to take back the DEFECTIVE UNIT THAT THEY ARE SELLING & have come up with a BOGUS story so that they do not refund anyone for their DEFECTIVE & SUBPAR MACHINE!!! REFUSING TO REFUND A CUSTOMER FOR A DEFECTIVE MACHINE THAT THEY HAVE SOLD IS DIRECTLY PROHIBITED BY THE SOUTH AFRICAN CONSUMER PROTECTION ACT! WE ARE NOW GETTING OUR LAWYERS & PR FIRM INVOLVED SO THAT NO ONE ELSE HAS TO DEAL WITH SUCH A ********** CASE OF *****! DO NOT BUY SAMSUNG WASHERS OR DRYERS- BEWARE!!