*****

I purchased a note 9 galaxy on the launch, I was told by the in store Samsung rep that all the t's where crossed & i's dotted, there was nothing that i had to do. the screen is now cracked and needs a replaced, I call into to samsung only to be told sorry, the samsumg care hasnst been taken out, theres nothing that they can do. what utter bs. if i am told that everything is done, and then find out that that was a lie, why should i suffer because samsung did not train their staff, now im told to go back to the store and lodge a querry and the cell c store must take it further, you guys are a complete joke, firstly if you manufacture *** quality why must the consumer pay, secondly if samsung has given me false information, is that not ***** ?????