ML
Mark L
1 reviews | Active since May 2013
19 Jan 2023, 11:35
Fragile Samsung Fold 4
I would like to thank Vaughan from Samsung for the assistance given me. However I am still very unhappy as my Samsung Fold 4 has been rejected for warranty and want me to pay R18k as they say I have damaged it. If that is the case then I would recommend no one purchase this phone as clearly it is too fragile and can easily be damaged. Stay away. I wasted R37k on this phone, hopefully this may help you not to waste your money like me. Samsung please dont bother calling me. I will never again purchase another Samsung product.
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Samsung South Africa's replyOfficial
19 Jan 2023, 11:41Good day, Mark,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NP
Samsung South Africa's reply19 Jan 2023, 11:41
Official
Good day, Mark,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NP