BP
Byron P

1 reviews | Active since May 2011

16 Sept 2016, 18:46

Fr

<p> </p> <p>Hello </p> <p> </p> <p><br />I have been wainting ****en long now for samsung to sort there **** tv out. I bought a js7200 55" tv and then there was a dead dot then they replaced the panel on the Friday and I went on holiday came back on the Sunday then I saw the panel has some wiered light shining and then i phoned the monday. The technician first took his sweet time and made me look like im ****en dumb and then he said he is requesting a new tv. I got phoned eventually and then I was offered a degrade to my tv ks7000 as i went to the samsung store and the lady said that my suhd tv is way better. mine retailed for 24K and the ks retails for 17K thats funken robbing a client and the technical specifications is also lower than mine. The consultant then phone me last friday after i told him and he was like i must phone the place i bought the tv from. who the **** does he think he is to tell me that not my ****en problem. then he phoned me and said that his manager is going to phone me still ***ken waiting. Get this **** sorted. Also posted on FB and all they say is we will get back and they dont ****en get back useless. Think i should report to this to the onbudman incompetence.</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply17 Sept 2016, 09:34
Official

Hi Byron

This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number:***.


A senior customer service executive will contact you with further discussions on this matter.

Regards,
Samsung Team