Fourways Crossing Samsung

I regret ever trusting Samsung Fourways crossing with my phone. From the start, the experience was dismal: staff standing around scrolling their own devices while customers waited, and the technician supposedly “on duty” was actually out shopping. When someone finally returned, I was told to pay a R550 deposit just for a quote. The phone was then sent to Samsung, and weeks later I received a staggering R3000+ estimate for a screen replacement far beyond what the repair should cost. Matters only got worse. After passing details to my insurance, after chasing up, I learned my phone had been handed to a third party without my consent. I was told bluntly that I had “no choice” but to replace the phone.

In the end, not only was I overcharged, but I now face an additional R750 fee just to recover my own data. Professionalism was absent, customer service dismissive, and the entire process left me out of pocket and without a working phone.

Save yourself the frustration: avoid this business. There’s a reputable repair shop just a few doors down that charges fair prices and actually delivers on their promises.

My daughter really wanted her data back. We tried to recover the phone for the data recovery, and Samsung has lost her phone. You can walk in, stand at the counter, cough theatrically, do a small interpretive dance… and still no one will acknowledge your existence. Such a beautiful brand and store with such terrible service!

Stay away from here if you value your money and sanity!