MR
Michael R
1 reviews | Active since Mar 2009
22 Nov 2019, 16:53
Forfeit free galaxy buds because nobody contacted me
I bought a new galaxy s10e in March and claimed my free galaxy buds as part of the promo. Got a confirmation email and subsequently forgot all about it. Just came across the email this week and contacted Samsung who told me the courier tried to deliver it but couldn't and returned the item and therefore I forfeitted my buds. Nobody contacted me, no emails, no calls or anything and now because of the p*ss poor communication from Samsung I must just accept it and move on.
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Replies (3)
Samsung South Africa's replyOfficial
22 Nov 2019, 16:55Good day Michael
We are sorry to hear about your experience.
we have escalated your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised.
Kind regards,
The SamsungSA Team:^LZ
Samsung South Africa's reply22 Nov 2019, 16:55
Official
Good day Michael
We are sorry to hear about your experience.
we have escalated your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised.
Kind regards,
The SamsungSA Team:^LZ
Samsung South Africa's replyOfficial
22 Nov 2019, 16:55Good day Michael
Herewith your reference number:
***
SamsungSA:^LZ
Samsung South Africa's reply22 Nov 2019, 16:55
Official
Good day Michael
Herewith your reference number:
***
SamsungSA:^LZ
MR
Michael R's updateReviewer Update
05 Dec 2019, 17:35I saw a missed call on my phone (one) from Samsung SA which I could not get to as I was in a meeting and nobody has gotten back to me since. Unfortunately I cannot see the reference number it's all **** even when I'm logged in.
MR
Michael R's update05 Dec 2019, 17:35
Reviewer Update
I saw a missed call on my phone (one) from Samsung SA which I could not get to as I was in a meeting and nobody has gotten back to me since. Unfortunately I cannot see the reference number it's all **** even when I'm logged in.