For the WORST customer experience buy Samsung

Item: Samsung South Africa
Rating: 1
Author: Jaron T

I have now been waiting for 4 months for a call from the technical department of Samsung Appliances and none has come , Samsung customer DONT care respond on line that they will contact me but it is just lip service. So if you want a really BAD customer experience buy a Samsung appliance

Helpful (0)

Replies (4)

Samsung South Africa's replyOfficial

01 Apr 2021, 13:46

Good day Jaron,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.

We have noted your concerns and we are currently investigating the matter further.

Your complaint has been assigned to our escalations department and we will be in contact with you.

Regards,
Samsung
:LP

Samsung South Africa's reply01 Apr 2021, 13:46

Official

Jaron T's updateReviewer Update

01 Apr 2021, 15:44

This response I have seen many and still no one contacts me

Jaron T's update01 Apr 2021, 15:44

Reviewer Update

This response I have seen many and still no one contacts me

Samsung South Africa's replyOfficial

01 Apr 2021, 16:11

Thank you for posting your comment

Your concerns have been duly noted

We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.

Thank you for your patience and understanding.

Kind Regards,

SamsungZA

Samsung South Africa's reply01 Apr 2021, 16:11