OA
Obaid A
1 reviews | Active since Jun 2015
06 Jul 2015, 11:58
follow up of misinformed about warranty cover
http://hellopeter.com/samsung-south-africa/complaints/misinformed-about-warranty-cover-***<br> <br> I did not have enough characters to continue writing in that post. Yes Samsung SA, a consultant did call me back, 9 days after e-mailing Samsung, and guess what was the outcome of the call \unfortunately our hands are tied
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Samsung South Africa's replyOfficial
06 Jul 2015, 16:51Hello obaidally,
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
Kind regards
Samsung SA
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
Kind regards
Samsung SA
Samsung South Africa's reply06 Jul 2015, 16:51
Official
Hello obaidally,
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
Kind regards
Samsung SA
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
Kind regards
Samsung SA