Follow-up from :"Terrible service, no answer! ...and where is my device's SIMTRAY?"

A Follow up from my previous review: Titled, "Terrible service, no answer! ...and where is my device's SIMTRAY?"

Samsung rep****: Blah, blah ,blah, its been escalated to our Voice of customer team under reference number: 31******56. A senior customer service executive will contact you with further advise on this matter... ... Its been 12 DAYS! I have had no phone call from a "senior customer service executive" and to be honest I'm fed-up. You as a company are completely useless, it started with a simple issue of one of your employees misplacing my SIMTRAY and now it has led to me wasting over R200 in airtime to try and contact someone to help me in this regard, and hopefully get my device in working order. (FYI without a simtray the phone is practically useless, its main purpose is phone calls...)

Don't even think of replying to this review with one of copy and paste, "Good day.." reply's! I want this issue resolved now! Someone better have the time to call me, I've been patient long enough!