1 reviews | Active since Jan 2017

31 Jan 2017, 18:26

Flimsy sim tray

<p>So today I bought myself a new SD card for my Samsung I remove the sim tray and it breaks where my sim goes,this is pathetic I called all over to the wefix stores and no one has them in Stock,I'm fully prepared to pay even though this thing is so flimsy I'm very disappointed in this as my phone is only 6 months old...I'm paying 600 a month for the damn sim tray to break...i would like assistance on this and as soon as possible.</p>

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply01 Feb 2017, 08:25
Official

Hi Natalie,


This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***

A senior customer service executive will contact you with further discussions on this matter.

Regards,
Samsung Team.

Samsung South Africa
Samsung South Africa's reply01 Feb 2017, 08:29
Official

This is to acknowledge receipt of your complaint.


Kindly note the query is currently escalated to our Voice of customer team under reference number ***

A senior customer service executive will contact you with further discussions on this matter.

Regards,

Samsung SA