1 reviews | Active since Feb 2013
Flimsy Charger!!!
I am a Vodacom employee and a avid Samsung user especially with cellphones for years always promoting the brand to our customers and im really really let down and dissapointed in the build quality and problems i had with the Samsung Gear S charger.I have had the device less than a year and had the charger replaced due to wear and tear i was told of the flimsy clip on charger.To my surprise there was no warranty on that and i pad almost R500 at the Samsung Service centre at Century to have it replaced.I have been very cautious and weary since then as to how to clip on the charger minimilising wear and tear on the clip and to my utter shock the charger did not want to clip on last night again.Upon closer inspection i saw that the clip had once again broken or chipped off and this is me having it for 4 months only!This is totally unacceptable as how can they make a clip so flimsy knowing that the charger has to be used daily!!! I love my Gear S and sport it everyday and now im forced to buy another charger which will be my 3rd 1 in less than 2 years!Can Samsung pls come to the party and repay my loyalty back by replacing the charger free of charge at the very least???!!!
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Please be advised the query has been escalated to our Voice of customer team under reference number:***.
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Samsung Team
