RT
Ray T

1 reviews | Active since Oct 2015

12 Jul 2018, 16:47

Flight Centre Voucher - ridiculous mark-ups on quotes

I received a R5,000 Flight Centre vouchers as part of my recent Vodacom contracts for a Samsung S8. However, in addtion to making it extremely difficult to activate the offer (I had to send numerous forms back and forth and had to wait for SMSs with codes that never arrived etc), the voucher can only be redeemed via a specific email address to a specific division of Flight Centre. The problem is, their quotes are ~20% more expensive than any of their competitors or even their own Flight Centre stores!! This makes the voucher essentially worthless - TOTAL ****!!

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply13 Jul 2018, 11:59
Official

This is to acknowledge the receipt of your mail.


We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards,
Samsung Team^NP

RT
Ray T's update16 Jul 2018, 18:31
Reviewer Update
Despite supposedly 'escalating' the issue, I never heard from Samsung again. The responses here are a total sham!