Flabbergasted

I am having a nightmare of an experience with Samsung, I booked my Samsung S23 Ultra in for a repair (screen replacement) at what is called your biggest repair center in south africa, the one in boksburg, it was initially booked in as the incorrect model so they had to re-quote me and now I have been told that Samsung have a back log of the screens so it will likely take almost 2 weeks to source the part. I find this completely ridiculous for a brand as big as Samsung. To top it off, practically all of your lines at Samsung are down... I cannot get hold of any Samsung head office or customer care department. I have a house full of Samsung appliances, I've been using Samsung phones for at least 20 years and in 2026 you are unable to source parts for a phone that is 2 years old. No one is able to tell me when, everyone just says "sorry for the inconvenience" not realizing how this impacts my life. We as the customer spends thousands of rands on your products but the after sales service is non existent. Help me understand this... how is it possible for it to take 3 weeks to source a screen? I should have taken my phone to my local Pakistan shop, I probably would have had it back by now. Please do better than this. We buy Samsung products for a reason!!