1 reviews | Active since Feb 2018
F*#K Samsung
My phone was submitted to clearwater Samsung for repairs around the 2nd week of December, after several weeks of waiting for the claim to be approved it was approved around 2nd week of Jan. Service Centre called on the 10th of Jan to say that the parts have arrived. On the 12th I receive a call from a technician asking if I have backed up my phone to which I said no and its fine they can wipe the phone if needed. I went to check on my phone last week Tuesday and was told by the lady (so rude by the way) that works there and said my phone is still not ready?? HOW???? To date I have received no feedback. Samsung is literally the suckiest business I have ever dealt with. I wish this experience to come to an END so I can move on with my life and forget that you guys exist.
AT THIS POINT YOU GUYS CAN KEEP MY PHONE FFS!!!!!!!!
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM