1 reviews | Active since Feb 2017

24 Feb 2017, 20:33

FIX MY SAMSUNG S7

<p>I have a Samsung S7 which is 7 months old my phone started freezing and restarted by it self. My phone had a SMALL crack at the back of the phone. So i took the phone to Samsung Centre in Durban Springfield park. The Lady checked in my phone notice the crack and said they HAVE to replace the front screen (which was nothing wrong with) and the back in order fix my phone. WHY did she not tell me it they fix the screens my Warrenty for EVERYTHING ELSE falls way.... So a guy phoned me today and told me they have to replace my mother board BUT in order to do so I have to pay R4900, because my Warrenty has fallen away because of the crack on the BACK of my phone. Seriously the phone is 7 months old and the mother board is faulty......... this is Samsung making horrible products.. Now i have to pay for something that is not even my fault.</p> <p>I can live with the crack on the back of my phone JUST FIX your mistake SAMSUNG...</p> <p> </p>

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Replies (2)
Samsung South Africa
Samsung South Africa's reply25 Feb 2017, 16:30
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our Voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA

's update28 Feb 2017, 11:40
Reviewer Update

I still have not received any phone calls...