JB
Jody B

1 reviews | Active since Sept 2009

18 Oct 2019, 20:38

First class service Samsung SA!

Purchased a Samsung tv in January. Had issues with the picture when viewing dark areas in dark scenes. Issue with model. Samsung came to my home, replaced the panel, after that did not correct the issue they agreed to arrange a full refund. (9 months after purchase) Customer department kept me informed almost daily. Pumla specifically was a star. Ref number: *** Pity about the TV but Samsung SA, first class service!

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Replies (1)
Samsung South Africa
Samsung South Africa's reply18 Oct 2019, 20:43
Official
Good day Jody

Thank you for sharing your experience with us.

We really appreciate your feedback and we will pass on the compliment to the rest of the team! 

Thank you for choosing us!

Regards,

Samsung Team:^SS