NM
Nicu M

1 reviews | Active since Jul 2019

26 Jan 2020, 12:25

Finger pointer at my face and showed the door by manager at Samsung Clearwater

Gambled with Purchased a 43 inch Samsung from your crlearwater branch. A demo was not available in store . Trusting the brand I've proceeded with the purchase . All good except the distorting sound when watching movies . My other tv s I've got from your stores , never had sound quality issues.

I've returned the TV within 24 hours from purchase, thinking I will have to buy a larger one as previously. The store manager made it loud and clear the TV is how it is and I have to pay 20 % percent handling fees . His loud imposing tone was aggravated by calling me Sir . I've said this is insulting ! He made his voice louder pointing a finger to my face and the door . Tried to get the owners contacts ... with no avail. I've left the store without signing any documents for the returned tv. My excitement of returning home with a new samsung tv but with decent sound speakers , was replaced with an awful experience. Been buying from Hirsh's stores from 2004. Time to share the full experience on Hellopeter and other platforms . Shop somewhere else too. Kindly give the tv I've left behind, to Denver ( the store manager ) ,as a present . Since he fought so loudly for 20 percent ... he can have it all. Regards

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply26 Jan 2020, 15:28
Official
 
Good day Nicu M,
 
We are sorry to hear about your experience. 
 
We would like to escalate your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised. 

You will receive the reference number shortly. 

Regards,
SamsungSA
:^LP