AS
Allister S

1 reviews | Active since Mar 2015

16 Apr 2018, 11:54

Findmymobile a ****!?

So this past Saturday I lost my phone by accidentally misplacing it, when I realized I jumped at the opportunity to use Samsung's Find my mobile app. But the excitement was short lived, what a **** app. My phone was with someone easily within 100m of myself and we still couldn't find my phone, so what was the point of registering myself for an app that clearly states find my mobile but my mobile cant be found.

I would really love to know what terms and conditions Samsung has in place because the development of this app is poor, maybe this will be the time I swap to Apple because I have heard many a success story about their software but none from Samsung customers.

Samsung I have been an avid user for many years but this time it was really let a down from your end, taking this to social media will surely alert current users and potential users to get rid of your phones.

Lets see what your response it to this.

Allister

0
Replies (2)
AS
Allister S's update16 Apr 2018, 12:20
Reviewer Update
All of this was active, we were tracing the phone but the app couldn't point us in the right direction, I know how technology works believe me its not my first Samsung I have owned.
AS
Allister S's update16 Apr 2018, 12:20
Reviewer Update
Samsung's response to my complaint: Good day, Kindly be advised that when using the "Find my mobile app" you need to make sure that your mobile data is on,there is strong signal where you at and remote controls are active. Regards, SamsungSA:^LZ