1 reviews | Active since May 2016
Find a new Samsung Repair Centre in East London
<p>My Samsung S7 Edge's screen was cracked so we took it into the only approved Samsung dealer in East London. I am told it will take 3 to 4 weeks. 4th week I call and they say they are still awaiting my screen from Samsung but it will be arriving in 2 days. By the 6th week I have heard nothing, so I call again... my phone is STILL not fixed because again, Samsung has not sent it. I go to collect my phone, contact Samsung to get a courier to fetch it and send to JHB to be repaired. I was told that NO screen was ordered under my IMEI number so they contact D&D directly to get the job card number. Samsung calls me back to let me know that it was not ordered because D&D has internal politics. So they keep my phone for 6 weeks whilst I am paying the contract and don't bother ordering my screen because they have internal politics and then lie to me twice as well. Come on #Samsung, get yourself another approved repair centre in East London because D&D is not a company but a pre-school.</p>
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
