GA
Granville A

1 reviews | Active since Oct 2016

11 Oct 2016, 09:29

Finally given up

<p>After 4 weeks of online navigation, around the virtually impenetrable support base of Samsung, I have finally given up the search for my request to be answered. So, No more Samsung for me, There are other options which I shall now explore.</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply11 Oct 2016, 14:33
Official

Good day Granville ,

We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customers division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.

Herewith your VOC reference number: ***

Kind Regards

Samsung SA