LB
Lizette B
1 reviews | Active since Oct 2017
03 Nov 2020, 12:38
Finally fixed after 2 weeks of calling and begging!
follow up on my 2 week customer service ordeal to get my 7 month old Samsung French door twin cooler fridge freezer fixed: I want to thank Sinomso from the chat feature that gave me accurate information, set up the warranty call center to call to make an appointment and finally fixed the fridge 2 days later last Friday!
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
03 Nov 2020, 12:56Good Afternoon Lizette,
Thank you for your patience and for supporting the Samsung Brand. We will use this experience to improve our service.
We look forward to continuing serving you as our Valued Customer
Kind Regards,
SamsungZA
NM
Thank you for your patience and for supporting the Samsung Brand. We will use this experience to improve our service.
We look forward to continuing serving you as our Valued Customer
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply03 Nov 2020, 12:56
Official
Good Afternoon Lizette,
Thank you for your patience and for supporting the Samsung Brand. We will use this experience to improve our service.
We look forward to continuing serving you as our Valued Customer
Kind Regards,
SamsungZA
NM
Thank you for your patience and for supporting the Samsung Brand. We will use this experience to improve our service.
We look forward to continuing serving you as our Valued Customer
Kind Regards,
SamsungZA
NM
LB
Lizette B's updateReviewer Update
03 Nov 2020, 17:35once again just a bland, general reply, dear consumers! I cincerely hope I do not have to go through the ordeal of finding a competent, honest person at the right department at customer support again!
LB
Lizette B's update03 Nov 2020, 17:35
Reviewer Update
once again just a bland, general reply, dear consumers! I cincerely hope I do not have to go through the ordeal of finding a competent, honest person at the right department at customer support again!
Samsung South Africa's replyOfficial
04 Nov 2020, 12:16Your feedback has been noted Lizette. Again, I am very sorry for the inconvenience. Should you need help in the future,please feel free to contact us. ^NM
Samsung South Africa's reply04 Nov 2020, 12:16
Official
Your feedback has been noted Lizette. Again, I am very sorry for the inconvenience. Should you need help in the future,please feel free to contact us. ^NM