Feeling ****** By Samsung

I’ve waited now more than two months for a resolution. Spent hours on the phone with Samsung and I am now not only out of hours worth of airtime, but also out of a fridge and my money, a very large sum. Purchased a faulty noisy fridge from Samsung Online, got delivered 15 May. Reported immediately. The technician was here 6 June to inspect it. Fridge was collected a month later 6 July and I was phoned the next day to say I would be refunded within 5 days. It is now 17 July still no refund. I’m out of a fridge and my money. I phone them now every day. Either they don’t know what’s going on, their system is offline, their RGA dept is unavailable, they’re in training, they’ve ‘escalated it to someone else’ or they’ll get back to me. They NEVER do. I’m tired. I’m going to take this to the consumer tribunal next week, see if they can’t help. Samsung if you read this, shame on you for adding this much stress to someone’s life. I’ve given it to your consultants probably 20 times, but here is my online order number: ZA*** and my ref number again: ***