Feeling Manipulated by Samsung South Africa

<p>Order ********** 0423 – Samsung South Africa Dream1 Kit S8 Reward</p> <p>I’m writing with regards to Samsung South Africa’s poor customer service pertaining to the Dream1 Kit S8 Samsung Reward. I registered for my Samsung Reward on 11th May 2017 and to date, I have not received my reward as promised. I sent NUMEROUS follow up emails requesting information on my delivery. Why should I do follow ups? I’m the customer! Eventually, I received feedback that there’s a back log with deliveries due to April holidays. Again, I wait!</p> <p> </p> <p>Early June, I started following up again and this time discovered my order was placed ON HOLD. Apparently, this time they cannot get hold of me. However, various online retailers can deliver my purchases with ease – strange Samsung South Africa cannot get hold of me. I sent another email to them providing them with various solutions in terms of how to get hold of me!!! No response received from Samsung South Africa!!! After this, I sent Leigh-Anne (Samsung Rewards Fulfilment Team) an email informing her about the unprofessional customer service and requesting delivery of the reward. On the 21 June 2017, she responded to inform me that the ON HOLD status has been rectified and confirmed receipt within 1-4 weeks. It’s the 28th July and I still did not receive my Kit!!! Three months and still no product delivered as promised in the marketing campaign.</p> <p> </p> <p>I’m utterly disgusted with the unprofessional service and manipulation of the consumer. The Consumer Protection Act, No. 68 of 2008 (“CPA”) clearly defines a consumer as “any person to whom goods or services are marketed.” The act further mentions that we as consumers have the right to fair and reasonable marketing and within in this the right to protection in catalogue marketing. Therefore, I feel manipulated and believe that my rights as a consumer as outlined in the CPA have been infringed in this regard.</p> <p>After requesting my reward for 3 months, do you truly believe that my rights as a consumer as defined in the CPA have been upheld? I don’t!!!</p> <p>Therefore, I will take this matter further with appropriate bodies and social media.</p> <p>All I wanted was the delivery of a promise made by Samsung South Africa in a competent and professional manner.</p> <p>Your disappointed and disgusted customer,</p> <p>Lindsay Furlong</p>