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bmacjayme B

1 reviews | Active since Dec 2016

10 Mar 2017, 09:09

Feel like I've been ****ed by samsung

<p>So I signed up to Samsung rewards and entered into some of their competitions I won a cellphone in November when they phone me to let me know they said it would Take 2 to 3 weeks to process my winnings and I should get my new phone it is now March and I still do not have my cell phone Everytime I phone them they keep telling me they have no stock However if you're running a competition shouldn't you have stock before you open the competition by the time if I even get the cell phone it won't even be worth having because the new Samsung Galaxy S 8 will be out I think this shows very poorly on Samsung and how they do business understand things take time but 4 months is more than long enough</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply10 Mar 2017, 15:14
Official

Good day Jayme ,

We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customers division with *** who will be in contact with you in this regard. Our sincere apologies for any inconvenience you may have experienced in this regard.

Kind regards,

Samsung SA