Feedback / Response - THERE WASN'T ANY!!!!

After finally getting a Samsung Walk in Service Centre at MTN Richards Bay, I took my son's Samsung A5 in for them to order / replace his damaged screen, at our cost. (No free screen replacement with the A5 apparently). This was on the 05/10. Today, two weeks later, I am still minus a new screen with no new stock anywhere in site. Today, being the 20/10, is the first time I have received ANY feedback from them as to the pending arrival of the replacement screen, and this after my husband phoned them several times and me physically having to go into the store several more.<br> One would think having a hands on service centre in your town would absolve the issues of having to battle call centres instead, but our experience with Samsung Richards Bay has left a very bitter sweet in my mouth and I would recommend that residents of Richards Bay rather make the trip to Durban to get their repairs done, it would definitely take less than two weeks to get one little screen replaced and even less to get some sort of feedback....<br> <br>